RETURN – EXCHANGE – REFUND POLICIES.
Our policy lasts 30 days, please contact us as soon as possible for all requirements.
1. RETURN POLICY:
- Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
- We would like you to contact us to resolve the case first. We don’t accept the reason that you don’t like it, and so on.
- We do provide a return label. Original shipping charges are not included in the refunded price. For use of this label, we’ll deduct from the credit you’ll be receiving to cover return shipping costs or return shipping fees and related charges for will be paid by you. If the return is our fault, we’ll cover this charge.
- It can take up to 10 business days or longer for us to receive and process your return. Once processed, your refund can take up to 2-10 business days or longer to reflect on your account statement. You will receive a confirmation email once this is completed.
- If items are returned after our 30 days return policy, we will not be able to accept your return.
- The items have a specific return policy that must be followed. To learn more about how to return these items, please send us an email via Contact Page or [email protected] to return.
2. EXCHANGE POLICY:
- Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item with THE EXCHANGE LABEL FROM US to WeapTee, 6345 El Cajon Blvd, San Diego, CA 92115, United States.
3. REFUND POLICY:
A. Order cancellation reasons: We will be unable to fulfill your order if one of the following scenarios takes place:
- Out of Stock: The item(s) you purchased is no longer available when we go to ship your order.
- Order Verification: We are unable to verify your billing/payment information.
- You can also take the initiative to cancel orders. We will accept the case emailing us cancel your order within 4 hours from the time you complete the ordering and payment on the website.
- Orders are unable to be canceled or changed once they are in processing status.
B. Late or missing refunds:
· It may take some time before your refund is officially posted, please check your back first. If you’ve done all of this and you still have not received your refund yet, please contact us.
C. Important Information:
- Customized items are final sale and cannot be canceled, returned, changed or refunded after the order has been placed. If a customized item is returned, we will not be able to accept the return.
- The product runs true to the size chart. But sometimes there will be a slight difference in the size of the jersey (1-2 inches). We recommend ordering one size larger than you normally wear for a looser fit or up to two sizes if you plan on layering underneath the jersey. If the actual measurements do not match with the size chart, please contact us as soon as possible. We will resolve by basing on the size chart. If it was our fault, we will reship to you another one or refund.
- The actual item’s color may be slightly different from the picture shown due to the device monitors are not calibrated same or the lighting when the picture was taken. So we cannot support this case. Thanks for your kindly understanding.
- Rarely there will be a slight difference in details of the jersey in permission – Image for illustrative purposes only. Please contact us if you have any questions.
- We only accept these cases we have flaws as size, color, style. Please contact us for more details.